How can we help?

Contact us as soon as possible after checkout. If your order hasn't been packed yet, we can update the size, colour or shipping address, or cancel it outright. Once it has shipped, our 30-day return policy still applies.

Our decorative pillowcases and bedspreads are made to order in Stockholm rather than kept in stock, so allow around three weeks from order to shipment for these pieces. Everything else ships from stock within our usual delivery window.

Yes. Add everything to your cart before checking out and it ships together as a single delivery.

All major credit and debit cards, along with the regional payment options shown to you at checkout.

Contact us with your order number and we'll sort it out straight away, whether that means sending the missing piece or arranging a return.

Yes, on every order, to every country we ship to.

Within Sweden, allow around 3 business days. For Norway, Finland and the rest of Europe, allow around 5 business days.

We currently ship to Sweden, Norway, Finland and the rest of the EU, with international shipping available more broadly at checkout.

For deliveries within the EU, no. Norway has its own import rules, so it's worth checking your local requirements before ordering if you're based there. Deliveries further afield may also be subject to your own country's duties on arrival.

You'll receive a shipping confirmation email with tracking details as soon as your order leaves our warehouse.

Every order comes with a 30-day trial. If you're not completely satisfied, return it within 30 days of delivery for a full refund.

We recommend keeping it until you're sure about your purchase, but a return is about the product being in its original, resalable condition, not the box it arrived in.

Once your return arrives with us, we process the refund back to your original payment method as quickly as we can.

Yes. Contact us and we'll help you exchange for a different size or colour rather than processing a straight refund.

Yes, the same 30-day trial applies to our made-to-order decorative pillowcases and bedspreads.

We use 100% Supima extra-long-staple cotton, a rarer and finer fibre than the long-staple cotton most brands use. Everything is woven and sewn in a family-owned factory in Portugal that has made bed linens since 1948.

Supima is American-grown extra-long-staple cotton, accounting for less than 2% of the world's cotton and grown on around 500 family-owned farms, mostly in California. The longer fibre spins into a finer, stronger yarn that's softer, more durable and far less prone to pilling than ordinary cotton.

Supima Sateen is a 430 thread count sateen weave: silky, with a soft sheen. Classic Cotton Percale is a crisp, matte 300 thread count weave that feels cool against the skin. Tencel Percale uses the same crisp percale weave in TENCEL™ Lyocell, a wood-based fibre that wicks away moisture especially well, a good choice if you sleep warm.

With proper care, expect more than five years of daily use. We recommend keeping two sets per bed and rotating them, which extends the life of each set to around ten years.

Full instructions live in our Care & Washing Guide; in short, wash every one to two weeks, separately, at 40–60°C, and tumble dry on low or hang to dry.

Like our bed linens, our towels are woven from 100% Supima cotton rather than the shorter-staple cotton most towels use, which is what gives them their softness and durability.

700 g/sqm: a substantial, absorbent weight that feels closer to a spa towel than a standard retail one.

Wash regularly, avoid fabric softener (it coats the fibres and reduces absorbency), and tumble dry on low heat. Full guidance is in our Care & Washing Guide.

Both. Every towel is available on its own, and we also offer curated sets sized from a single sink up to a full bathroom.

Yes, our bath mats are woven in the same Supima cotton and share the same colour range as our towels.

100% pure Mulberry silk, Grade 6A: the highest quality grade available, chosen for its softness and durability.

We're committed to ethical, sustainable sourcing throughout our silk supply chain.

The zip closure keeps your pillow securely inside the case while staying gentle against your skin, unlike an open-ended design that can slip.

Silk needs gentler care than cotton. Our Silk Washing Guide covers the specifics: hand wash or a delicate machine cycle, no fabric softener, no direct heat.

Many customers choose silk pillowcases for exactly this: the smooth surface creates less friction against skin and hair overnight than cotton.

Both are always free from parabens, sulfates and silicones (SLES), with a fragrance built around vivid alpine memories.

Yes. Choose a delivery cadence at checkout and we'll ship your refills automatically. You can adjust or pause the subscription from your account at any time.

Mont Fort and Château Noir, our two signature candle scents.

As with most personal care products, check with us before returning something opened. Unopened items fall under our normal 30-day policy.

We weave them from 100% Supima cotton at a substantial 450 g/sqm, so they feel closer to a spa robe than a standard retail one.

Each style runs in three sizes; check the size options on the product page to find your best fit.

Finca is our striped, colour-led style available in several shades. Hôtel is our single, understated style built for a boutique-hotel feel.

Wash regularly, avoid fabric softener (it coats the fibres and reduces absorbency), and tumble dry on low heat. Full guidance is in our Care & Washing Guide.

Yes, the same 30-day trial applies. Contact us and we'll help you exchange for a different size or colour rather than processing a straight refund.

Decorative pillowcases, roll covers and bedspreads: the finishing layer you add over your everyday bedding.

These pieces are made to order in Stockholm rather than kept in stock, so allow around three weeks from order to shipment.

Yes. Each one can be ordered with or without its inner pillow, in case you'd rather use your own insert.

Ocean-recycled plastic, produced in Denmark.

Yes, the same 30-day trial applies to our made-to-order decorative pillowcases and bedspreads.

Yes. Our Hotel Collection brings together bedding, towels, robes, fragrance and finishing touches designed for daily hospitality use, and we set up offices and other spaces at scale the same way.

Apply through our professional application page. Once approved, you'll get a professional login with trade pricing.

Yes. Louise, our Head of Hospitality Sales, handles every hospitality order personally rather than through a form.

Larger orders are handled individually; get in touch with your quantities and timeline and we'll advise directly.

Yes. We work with design professionals across Scandinavia on private homes, showrooms and large-scale interior projects, and plan around your timeline rather than the other way round.

Yes, we can share high-res imagery of the right colours, textures and pieces to match your mood board before you've even unpacked.

Apply through our professional application page. Once approved, you'll get trade pricing, free fabric samples and a dedicated contact.

Louise handles every professional enquiry personally, whether it's a hospitality order or a design-led project.

Yes. We're always looking for creators to make content for Juniper, and to partner on paid ads featuring that content.

It varies by creator, but typically means receiving Juniper products to feature in your own content, which we may then run as a paid partnership ad.

Contact Julia, our Head of Creative Partnerships, directly and tell her about your channel and the kind of content you make.