Terms of service
Company name: Juniper of Sweden AB
Reg. No: 559170-1072
VAT No: SE559170107201
Address: Birger Jarlsgatan 69, 113 56
E-mail: [email protected]
These terms govern your use of, and purchases from, the website jun-per.com and its subdomains and will be valid for all your future transactions with Juniper of Sweden AB (henceforth: Juniper; may be referred to as ‘us’) and visits to the site.
By clicking the button “Buy Now” you agree to be bound by these Terms and Conditions. Please make sure that you have read and understood these Terms and Conditions when using our site. Juniper reserves the right to revise these Terms and Conditions and users are responsible for keeping themselves updated with such changes.
FORMATION OF CONTRACT AND ORDERING
All orders submitted by you are subject to acceptance by us. We may choose not to accept your order and reserve the right not to deliver for any reason without any liability to you. Examples of when we may not accept your order include, but are not limited to, incorrect stock level shown on site at the time of receiving the order, incorrect price displayed on the site or if we are unable to authorize your payment.
Once we have received your order you will receive an automatic e-mail confirming your order. Please note that the confirmation e-mail is only an acknowledgement that we have received your order and not a binding acceptance of your order. A binding contract is formed when we send you a shipping confirmation e-mail.
Juniper does not guarantee that all items included on the site are in stock at the time of the placement of your order. In the event that an item is unavailable you will be contacted shortly by e-mail. Juniper cannot guarantee that the content on the page is free of inaccuracies or typographical errors at all times. Neither can we guarantee that all information is up-to-date and Juniper may at any time amend the content of the site. Yet this information must be given to you before we have a binding contract meaning before we send you the shipping confirmation email.
All attempts at fraud will be reported to the police and Juniper reserves the right to cancel the purchase if any suspicion is raised.
MINORS, UNDER THE AGE OF 18, HAS LIMITED CAPACITY TO ENTERING A PURCHASE AGREEMENT WITH JUNIPER
A child who has not reached the age of 18 usually needs the parents’ permission to enter into an agreement and buy things (Chapter 9, Section 1 of the Swedish Parental Code – FB). This means that your child is not allowed to buy things at jun-per.com because he/she is under 18 years old. If a purchase has nevertheless been completed, the agreement must generally be regarded as invalid, provided that approval from you as a guardian is lacking. Such an invalid purchase shall result in the purchase being canceled and money and goods going back (Chapter 9, Sections 6-7 FB). However, there are exceptions if she/he has received approval from you before or after an agreement is in place.
The parents’ consent does not have to be explicit, but can be a so-called silent, or implied, consent. If the parents have provided their child with money, and the child buys something that may be considered normal in view of age, it is often assumed that there is tacit consent.
If your child has made a purchase that you don’t approve please contact us at [email protected] and inform that the child did not have your approval. We will provide you with a return slip for the order and you will get a full refund as soon as the package has been delivered to us.
You may purchase products on the site for personal use only and not for resale. By placing an order on the site you certify that you are purchasing the product for your own personal use, or as a gift for a friend and not for resale and that you accept our Terms and Conditions.
Prices on the site are in SEK in Sweden, DKK in Denmark, GBP in the United Kingdom, USD in the United States, CHF in Switzerland, NOK in Norway and in EUR for remaining countries.
All prices shown on the site include VAT.
Within the European Union, Switzerland, and the United States, orders are shipped on DDP (Delivery Duty Paid) basis, meaning that all taxes and duties are included in the final price. We are currently investigating the possibility of delivering DDP to Norway. Please send an email if you have any questions.
For other countries not mentioned above, you may be subject to sales taxes or import tariffs. Send us an email to [email protected] and we will try to assist you as best we can in figuring out a viable solution for you. Taxes and duties incurred on refused packages are not covered by Juniper.
Juniper may vary the prices of Products listed on the site at any time. If you have been charged the wrong amount in the web shop Juniper will give you the option to place a new order with the correct price or cancelling your order. Juniper however reserves the right to cancel your order prior to dispatch should we find that the price is incorrect. In such case we will notify you by e-mail. We are under no obligation to provide goods to you at an incorrect lower price, even once we have sent a shipping confirmation to you, if the pricing error is obvious and unmistakable and could have been recognised by you as an error.
Promotion codes are limited to one time per customer and cannot be combined with other offers, if not otherwise explicitly stated. Promotion codes and offers are only valid within the explicitly set time or as far as we have stock and not applicable to previously placed orders.
We offer safe payment provided by Klarna, PayPal and Stripe, all certified payment providers and our webiste is 3D secured. We do not store any credit card information or such sensitive information solely necessary for payment and all information is encrypted using SSL encryption, which prevents unauthorised access to card details. You confirm that the credit/debit card, bank information or other personal information that is being used is yours or that you have been specifically authorised by the owner of such credit/debit card, bank or personal information.
With Klarna we offer you to pay for your order when you have received it. A service that allows you to check the goods before paying for them. The invoice will be sent to your specified email address as soon as the shipment has left our warehouse. Payment time is usually 14 days.
Charges by Klarna for late payments may apply. You can read more about Klarna’s invoice terms here.
Juniper is using Stripe Credit Card Processing & Payment Platform to secure your if you choose to pay by card at jun-per.com. You can choose to pay by Visa, Mastercard or American Express. When paying with card you will be asked for the card number, the name of the cardholder, its period of validity and the CVC code. Stripe is a PCI Service Provider Level 1 which is the highest grade of payment processing security, so you could be assured that we do not store any credit card information or such sensitive information solely necessary for payment and all information is encrypted using SSL encryption, which prevents unauthorised access to card details.
If you want to shop safely and smoothly, PayPal is a good option. With a PayPal account, you will be able to pay easily with your e-mail address and password only, without having to provide your card number. When you trade with PayPal, you can be covered by PayPal’s Buyer Protection, if in all cases, something would be wrong. We do not charge a fee when paying with PayPal.
EXPRESS CHECKOUT WITH PAYPAL
PayPal Checkout allows you to buy without the need to input your shipping and billing details. This ensures that the customer’s personal and payment information is transmitted securely to Juniper.
Juniper ships worldwide. Depending on your country you have one or more of the following delivery options to choose from. We offer free deliveries on all orders, with our standard shipping method for each country.
When your order leaves our warehouse you will receive a tracking number via e-mail which you can use to track your order. At any time, you can check the status of your package using the link in the shipping notification. Unclaimed packages will be returned to us. For all unclaimed packages you will be debited all fees in connection with both delivery and the return delivery, including any taxes and duties.
Juniper insures each purchase during time in transit until it is delivered to you.
Goods will be dispatched on regular working days, Monday to Friday. We aim to dispatch all orders within 24 hours. Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization, stock availability, customs clearance processes, faulty delivery information or any other unforeseen activities. Please note that the following delivery charges do not include import costs (such as taxes or import duties) that may be due when packages reach the country of destination. Pleas note that under special occasions such as Black Week delivery time can take additional time.
IN CASE OF ANY DELAY OF YOUR ORDER
In case of any delay, you will be entitled to cancel the purchase if you are not satisfied with the new delivery time. If you want to cancel your purchase due to delayed delivery and receive a refund, the money will be returned to the payment method you specified when you made your order. Initiate this claim by contacting us at [email protected] and we will support you.
For all packages that are not picked up from the or postal agent, a fee of SEK 175 will be charged for Swedish orders, 25 EUR for European orders, 150 DKK for Danish orders. The fee corresponds to the costs for handling fee, return shipping and handling. If you have regretted when the package was sent from us, you must pick up the package and contact us that you would like to do a return. See the full Return & Exchange policy here. If the package is not picked up, it is automatically registered as not picked up and charged accordingly.
If you were not at home when Budbee or Bring was supposed to deliver the product to you with the service of home delivery. You have another try without extra costs. If you are not at home at that point the package will be returned back to our warehouse and this will order will be handled as an uncollected package and charged accordingly.
RETURN AND EXCHANGE POLICY
When shopping at jun-per.com, you always have 30 days to return your products after the order date.
Our home textile products (Bed linens, Towels, Robes) we take back even if you have used them within those 30 days. That is how confident we are that you will love your new Juniper products.
The only limit we set is that this is only allowed once per person per year and only for orders below 10,000 SEK / 1,000 EUR or an equivalent amount in another currency.
To return a fragrance product (Scented Candles, Hand lotion, Hand Soap) the products must be in their original packaging and unopened.
RETURN & EXCHANGE PROCESS
- Click the link in your order confirmation email to reach the return form, or click here. Or enter the following link: https://returns.yayloh.com/retailer/jun-per
- Fill in your order information according to the instructions.
- Choose which product(s) you wish to return or exchange
- Specify the return or exchange reason.
- Once the form is filled in, you’ll receive a confirmation email with instructions on how to proceed with returning your order to our warehouse.
- Place the product(s) you wish to return or exchange in their original packaging (or something similar) and ensure it’s securely sealed. Place the return shipping label you received by email over the prior delivery information on the package and hand it in to your nearest postal service point.
- Once the return has arrived at our warehouse location and has been processed, you’ll receive an email confirmation of your refund. Please allow up to 14 days handling time. If you’ve paid with credit or debit card, please allow 5-10 business days for funds to be transferred back.
- For any questions on the returns process or policy, or if you have any issues processing your return, please contact [email protected]
Once your products have returned to our warehouse and our logistics partner has verified receipt of the goods, we will initiate the return of your funds within 10 business days.
If the product is damaged or does not correspond with how the product was presented on the site you have the right to enter a claim. Please contact [email protected] as soon as you discover the fault. We will first try to see if it is possible to repair or remedy the fault. If this is not possible then we will replace the product. If we are unable to replace the product or remedy the fault then we will refund the money. If you can send a photograph of the damage/error this will speed up the process. When we have received the product and approved the claim you will be informed and a new product will be sent to you, or we will refund you for the product and the return-shipping costs.
STATUTORY RIGHT OF WITHDRAWAL
As a customer in Sweden, you have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or piece of your order.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail).
You may use the model withdrawal form below or this model form provided by the Swedish Consumer Agency (Konsumentverket), but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction if nothing else has been agreed on.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. When returning to us within the right of withdrawal where the product is in a significantly changed condition that can not be restored, a price deduction may be made of up to 50% of the product’s value. In the event that you wish to receive the product back again, a shipping fee of SEK 50 SEK may also be charged.
You have the right to withdraw from this contract even if you bought something with a rebate.
MODEL WITHDRAWAL FORM
To Juniper of Sweden AB, Birger Jarlsgatan 69, 11356 Stockholm, [email protected]:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:
Ordered on (*)/received on (*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
The right of withdrawal is a powerful tool that EU law gives to the consumer. However it might differ between countries. You will find more information about country specific rules here.
INTELLECTUAL PROPERTY RIGHTS
All intellectual property rights, such as trademarks and copyright, on the site and in the material published on it are owned by or licensed to Juniper and its affiliates. You are authorized to use this material only for personal, non-commercial purposes. Any use of the site or its content, including copying or storing such content in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Juniper. You may not modify the material in anyway, without the prior written permission of the copyright owner. For press inquiries, please visit our press page.
The Juniper website may include user generated content, e.g. from social media applications. Juniper does not claim any ownership in rights in such content (images, photos, videos, etc.) and take no legal responsibility for it. In case you suspect a violation of copyright, or any other right, or otherwise are offended by such content, please contact our customer service.
We at Juniper care about you as a customer, which means that it is important for us to handle your personal information in a safe and secure way.
Juniper reserves the right to terminate your account and/or use of the site at its sole discretion. For example if Juniper suspects that you have in any way breached the Terms and Conditions. Such termination can be made without prior notice.
Juniper’s responsibility for errors in connection to delivery is limited to existing conditions of sale. Juniper bears no direct or indirect responsibility for example, but not limited to, incompatibility, delivery delays, downtime or data loss.
Part of the services mediated through the site are maintained by outside organizations. Where Juniper acts as an agent for such services, we cannot be held responsible for any errors resulting from their activities. Juniper cannot be held responsible for any damage caused from using, or not being able to use, the site. Juniper cannot guarantee a problem-free, uninterrupted, and secure access to the site. The site may contain links to other website beyond our reach. We cannot be held liable for content or privacy policies of such sites.
We have the right to assert force majeure in the event of war, warlike event, civil war, revolution, government sanction, strike, lockout, blockade, natural disaster or the like. This means that the agreement will not need to be fulfilled in part or in full. Should this, contrary to expectation, occur, we would attempt to notify you. Under such circumstances, Juniper will attempt to resolve all issues in a timely manner.
These Terms and Conditions are compiled in accordance with Swedish law. To the extent permitted by law, Swedish courts will have exclusive jurisdiction over any dispute under this agreement. The laws of your country may differ from Sweden and there may be additional legal requirements to use this website. You must comply with all applicable local and international laws and regulations regarding your use of our site.
RIGHT OF COMPLAINT AND DISPUTE RESOLUTION
According to the Swedish Consumer Contracts Act you have the right to make a complaint regarding a product that has defects or flaws that were present when you received the product. The duration of your right to complain is 3 years from the date on which you received the product.
You must notify us within a reasonable period of noticing the defect. A complaint made within 2 months of noticing the defect is always considered to have been made within reasonable time. If you wish to make a complaint, please contact us at [email protected]. Do not send back a product before you have contacted us.
If we disagree regarding your complaint, we have a dispute. You can make a complaint to the Swedish Alternative Dispute Resolution Body (ADR) at:
Allmänna reklamationsnämnden (ARN)
Box 174, 101 23 Stockholm
You can also use the online complaint portal of the EU Commission (ODR) when submitting a complaint. This is particularly relevant if you are a consumer residing in a different EU country. Submit your complaint here: ec.europa.eu– When submitting your complaint, please enter our e-mail address [email protected].
We will participate in the alternative/online dispute resolution procedure and follow any decision by the ADR/ODR.
If you have any further questions regarding our terms and conditions please don’t hesitate to reach out to us at [email protected].