Returns & Exchanges
What is your exchange policy?
What is your return policy?
To summarize, we accept returns for textile products within 30 days, regardless of the reason, even if the products have been opened or used. A full refund will be provided, excluding any additional shipping costs incurred through services like Budbee and UPS Express. Please note that opened skin care and hygiene products cannot be returned due to hygienic reasons. For a return to be approved, the product must be unbroken and in its original packaging, including any associated packaging. For detailed information regarding our complete returns and exchange policy, please visit the following link
I want to return only a part of my set. Can I do that?
Absolutely! Keep in mind that you’ll only be receiving a partial refund for the items you return.
The reason for this is that by buying a set you get a discount which you no longer will receive when unbundling the product.
We will, however consider what set you could have purchased instead to end up with the products you keep. if anything is unclear, just send an email to [email protected], and we will be with you as soon as humanly possible.
How much does shipping cost?
We provide free shipping for orders over 50 Euro (500 SEK). We do have paid alternatives as well a bit depending on where you are located, this might be expedited shipping or home delivery.
Where does Juniper ship?
We are here for everyone, we ship everywhere in the world. Our website might not fully support all currencies, so don’t hesitate to contact us at [email protected] if you are shipping to a place that doesn’t seem supported by our site.
What delivery options does Juniper use for shipping?
You can choose between different suppliers and time frames at the checkout.
When will I get my order?
As long as all of the ordered items are in stock, you’ll receive a shipping confirmation email with tracking information. The normal delivery time is 2-3 business days. Pleas note that under special occasions such as Black Week etc. delivery time can take up to 4-5 business days.
What will be the added sales tax or import tariffs on my purchase?
Within the European Union, Switzerland, UK, and the United States, orders are shipped on DDP (Delivery Duty Paid) basis, meaning that all taxes and duties are included in the final price.
We are currently investigating the possibility of delivering DDP to Norway. Please send an email if you have any questions.
For customers from countries not mentioned above you, the customer, may be subject to sales taxes or import tariffs. Send us an email to [email protected], and we will try to assist you as best we can in figuring out a viable solution for you.
Payment & Orders
What payment methods does Juniper accept?
We work with four payment suppliers. Stripe (Credit card), Swish (Direct transfer available in Sweden), Paypal (if you have a PayPal account), Klarna (Pay later).
Do I need to register to use any of your payment providers?
Yes, you need to register to use PayPal and Swish. While Stripe and Klarna can be used without any registration.
What is the status of my order?
You will receive an order confirmation email once you have been through the checkout; please check your junk email if you don’t receive one within 15 minutes of your order.
What type of cotton are you using?
We are using Supima cotton, it is Extra-Long Staple cotton grown in California, USA. The cotton that qualifies for being Supima cotton represents less than 1% of cotton grown in the world. The long fibers in Supima cotton give the cotton its premium properties: Incredible strength, unparalleled softness and increased color retention. Quite amazing right?
How do I know that Juniper's products are made with Supima cotton?
We are licensed by the Supima organization, which permits us to use the Supima brand and logo. Juniper and everyone involved in our value chain are certified by the Supima organization. You can also find us on Supima’s webpage on listed companies using Supima cotton.
What is the difference between Supima cotton and Egyptian Cotton?
Good question! All Supima cotton is premium, extra-long-staple cotton. Egyptian cotton only references the country of origin and does not implicate any measure of quality. About 25% of Egyptian cotton is extra-long-staple, but the majority of Egyptian cotton is of a long-staple or a regular cotton variety. If you want to know more or have further questions please contact our customer support and they are happy to tell you more.
How is Supima cotton farmed?
Supima cotton is farmed using state-of-the-art technology and processes. From GPS navigation used on tractors to plant and harvest the cotton to satellite technology and soil monitors, Supima farmers ensure they are growing the best quality cotton in the world with as little impact on the environment as possible.
What is sateen?
Standard plain weaves use a one under, one over structure whereas when making a sateen weave, warp yarns are floated over a number of weft yarns. In our sheets, three weft yarns. The long floats produce a surface that is smooth to the touch and reduces light scattering to increase shine.
What is mother of pearl?
Our buttons are created from Mother of pearl which is the common name for an iridescent nacre coating, a blend of minerals that are secreted by oysters and other mollusks and deposited inside their shells, coating and protecting them from parasites and foreign objects. Hence, every button you find on a Juniper product is unique and you may also spot irregularities in color or spots if you look closely.
What is a fitted sheet?
A fitted sheet has elasticated corners which offer a secure fit.
How do you know what size fitted sheet to get?
A fitted sheet should be same size as the mattress. E.g. if you have a 180×200 mattress, you should have a 180×200 fitted sheet.
Are there hangers on the towels?
We have hangers on the shower (placed on the long side) and guest towels (placed on the short side). But no hangers on our pool towels.
Should I wash my new bed linens or towels before using them?
Washing your linens before use isn’t a requirement, but it’s highly recommended.
How do I launder my towels?
These towels are both super absorbent and quick to dry. Even so, washing your towels regularly is important to have them stay fresh over the long term. Wash at least every week and separately from other laundry and ensure there is sufficient room in the machine. Wash at 40-60° Celsius at centrifuge ~1000 rpm. We highly recommend tumble drying until close to dry. Hang to dry while still a little bit wet to decrease wrinkles.
How do I launder my bed linens?
We recommend washing before first use and changing sheets at least every two weeks after that. Wash on warm cycle or at 40 C. We recommend using a softener every other time. Tumble dry at low heat and tumble cycle, or line dry to preserve fibers, color, and elasticity. If you iron your sheets, do so at medium temperature. If you feel your sheets need a brightening, add bleach and wash as usual.
Do not dry clean.
Do your bed linens wrinkle?
Unlike many bed linen brands, we don’t use any artificial wrinkle-free chemicals in our sheets. Like any 100% cotton product, your sheets will naturally wrinkle but your sheets will wrinkle less and less with every wash and use. We recommend hanging drying your sheets to prevent significant wrinkling. If you prefer to use a dryer, we recommend taking your sheets out of the dryer 5 minutes before the cycle ends and hanging them to dry.
Can I get samples?
Yes, you have the option to order bed linen samples. By ordering fabric samples, you can visualize how each color will appear in your bedroom. Please send us an email at [email protected] to request the fabric samples.
Where are you products made?
Our two factories we work with are located in Portugal. However, for each product, we provide the place of origin as well as where it has been processed for every component, down to buttons, thread, and even the labels.
What is the warranty of your products?
If there are any mistakes in the manufacturing, you are covered for the first full year.
Are your products OKEO-TEX certified?
Yes, we are happy to say that all our products are certified with STANDARD 100 by OEKO-TEX.
This means Juniper products have been tested for harmful substances that are prohibited or regulated by law and chemicals which are known to be harmful to health. Furthermore, the products are tested for color fading and acidity as a precautionary measure to safeguard health at every stage of production.