Refund policy

Returns

When you shop at jun-per.com you have 30 days from the date of your order to return your products.

Unused products in their original condition can always be returned within those 30 days, whatever the value of your order.

We even take back our home textiles — bed linens, towels and robes — if you have already used them within those 30 days. That is how confident we are that you will love them. This used-item return can be made once per person per year, and applies to orders up to 10,000 SEK / 1,000 EUR (or the equivalent in another currency). Products that have been used from orders above that value cannot be returned.

Personal care products — scented candles, hand lotion, hand soap and silk — can only be returned unopened and in their original packaging. Once opened we cannot accept them back, either as a refund or as an exchange.

Exchanges

Would you rather have a different size or colour? Exchanges are free. Start one the same way as a return — through the link in your order confirmation email or at returns.yayloh.com/retailer/jun-per — choose Exchange, and pick the product you want instead. We send the replacement as soon as your original parcel is on its way back to us. Exchanges apply to our home textiles; personal care products cannot be exchanged once opened.

How to return

  1. Open the return form using the link in your order confirmation email, or go to returns.yayloh.com/retailer/jun-per.
  2. Enter your order details, choose the products you want to return, and tell us why.
  3. You will receive a confirmation email with instructions for sending the order back to our warehouse.
  4. Pack the products in their original packaging, or something similar, and seal it securely. Put the return shipping label from your email over the original delivery details and hand the parcel in at your nearest postal service point.

Your refund

Once your return reaches our warehouse and our logistics partner has verified the goods, we issue your refund within 20 working days. If you paid by credit or debit card, your bank may take a further 5–10 business days to show the money in your account.

Any questions about a return or an exchange, or trouble with the process? Email care@jun-per.com and we will help.