Return and Exchange Policy

When you are shopping at jun-per.com, you always have 30 days to return your products. This means that you have the right to undo your purchase by notifying Juniper within 30 days upon your purchase.

And do you know what? If you don’t love your Juniper products we’ll take them back within 30 days and issue a full refund. That is how confident we are that you will love your new Juniper sheets and/or towels. The only limit we set is that this is only allowed once per person per year and only for orders below 10,000 SEK. 

For hygienic reasons, you cannot send back opened skin care and hygiene products. For an approved return on these products, the products must be unbroken, unused and in its original packaging with associated packaging.

Return & Exchange process

1. Click the link in your order confirmation email to reach the return form, or click here. Or enter the following link: https://returns.yayloh.com/retailer/juniper 

2. Fill in your order information according to the instructions.

3. Choose which product(s) you wish to return

4. Specify the return reason.

5. Once the return form is filled in, you’ll receive a confirmation email with instructions on how to proceed with returning your order to our warehouse.

6. Place the product(s) you wish to return in the original packaging and ensure it’s securely sealed. Place the return shipping label you received by email over the prior delivery information on the package and hand it in to your nearest postal service point. 

7. Once the return has arrived at our warehouse location and has been processed, you’ll receive an email confirmation of your refund. Please allow up to 14 days handling time. If you’ve paid with credit or debit card, please allow 5-10 business days for funds to be transferred back.

8. For any questions on the returns process or policy, or if you have any issues processing your return, please contact care@jun-per.com

Klarna

If you paid by invoice (i.e. by bank transfer), you will be contacted by Klarna to provide the information required to process your refund shortly after Juniper has approved the refund.

Stripe

If you paid by credit or debit card, direct debit the amount will be returned to the account or card used.

Swish

If you used Swish as a payment method, you’ll find your refund in the Swish app with your incoming payments and in your bank account.

PayPal

If you paid by credit or debit card, through PayPal, the amount will be returned to the account or card used.

If you paid by PayPal balance through PayPal, the amount will be returned to your PayPal balance.

The Finca Bathrobe
One striped bathrobe handcrafted to perfection.
SEK 2400
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The Finca Bathrobe 123
One striped bathrobe handcrafted to perfection.
SEK 2400
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The shower towel set
Four shower towels in 100% Supima cotton.
SEK 2000
The shower towels
Two shower towels in 100% Supima cotton.
SEK 1100
Shop this feeling
The Finca Bathrobe
One striped bathrobe handcrafted to perfection.
SEK 2400
Shop this feeling
The Finca Bathrobe
One striped bathrobe handcrafted to perfection.
SEK 2400
the shower towels
Two shower towels in 100% Supima cotton.
SEK 1100
Shop this feeling