Click the link in your order confirmation email to reach the return form, or click here.
Fill in your order information according to the instructions. Choose which product(s) you wish to return. Specify the return reason.
For any questions on the returns process or policy, or if you have any issues processing your return, please contact firstname.lastname@example.org
Exchanges for different colors or sizes are quick and easy. We will gladly accept exchanges within 30 days of purchase, and shipping is always on us. Simply click here. Or enter the following link: https://returns.yayloh.com/retailer/juniper
In short, we accept returns for textile products for any reason within 30 days, even if you opened and used the products. We will provide a full refund excluding extra shipping costs such as from Budbee and UPS Express.
For hygienic reasons, you cannot send back opened skin care and hygiene products. For an approved return, the product must be unbroken and in its original packaging with associated packaging.
Head over here and you will have the full returns and exchange policy.
Absolutely! Keep in mind that you’ll only be receiving a partial refund for the items you return. The reason for this is that by buying a set you get a discount which you no longer will receive when unbundling the product. We will, however consider what set you could have purchased instead to end up with the products you keep. if anything is unclear, just send an email to email@example.com, and we will be with you as soon as humanly possible.
We also provide free shipping all over the world. Just as simple as that. We do have paid alternatives as well a bit depending on where you are located, this might be expedited shipping or home delivery.
We are here for everyone, we ship everywhere in the world. Our website might not fully support all currencies, so don’t hesitate to contact us at firstname.lastname@example.org if you are shipping to a place that doesn’t seem supported by our site.
You can choose between different suppliers and time frames at the checkout. There should always be a free alternative.
As long as all of the ordered items are in stock, you’ll receive a shipping confirmation email with tracking information. The normal delivery time is 2-3 business days. Pleas note that under special occasions such as Black Week etc. delivery time can take up to 4-5 business days.
Within the European Union, Switzerland, UK, and the United States, orders are shipped on DDP (Delivery Duty Paid) basis, meaning that all taxes and duties are included in the final price.
We are currently investigating the possibility of delivering DDP to Norway. Please send an email if you have any questions.
For customers from countries not mentioned above you, the customer, may be subject to sales taxes or import tariffs. Send us an email to email@example.com, and we will try to assist you as best we can in figuring out a viable solution for you.
We work with four payment suppliers. Stripe (Credit card), Swish (Direct transfer available in Sweden), Paypal (if you have a PayPal account), Klarna (Pay later).
Yes, you need to register to use PayPal and Swish. While Stripe and Klarna can be used without any registration.
You will receive an order confirmation email once you have been through the checkout; please check your junk email if you don’t receive one within 15 minutes of your order.
We are using Supima cotton, it is Extra-Long Staple cotton grown in California, USA. The cotton that qualifies for being Supima cotton represents less than 1% of cotton grown in the world. The long fibers in Supima cotton give the cotton its premium properties: Incredible strength, unparalleled softness and increased color retention. Quite amazing right?
We are licensed by the Supima organization, which permits us to use the Supima brand and logo. Juniper and everyone involved in our value chain are certified by the Supima organization. You can also find us on Supima’s webpage on listed companies using Supima cotton.
Good question! All Supima cotton is premium, extra-long-staple cotton. Egyptian cotton only references the country of origin and does not implicate any measure of quality. About 25% of Egyptian cotton is extra-long-staple, but the majority of Egyptian cotton is of a long-staple or a regular cotton variety. If you want to know more or have further questions please contact our customer support and they are happy to tell you more.
Supima cotton is farmed using state-of-the-art technology and processes. From GPS navigation used on tractors to plant and harvest the cotton to satellite technology and soil monitors, Supima farmers ensure they are growing the best quality cotton in the world with as little impact on the environment as possible.
Standard plain weaves use a one under, one over structure whereas when making a sateen weave, warp yarns are floated over a number of weft yarns. In our sheets, three weft yarns. The long floats produce a surface that is smooth to the touch and reduces light scattering to increase shine.
Our buttons are created from Mother of pearl which is the common name for an iridescent nacre coating, a blend of minerals that are secreted by oysters and other mollusks and deposited inside their shells, coating and protecting them from parasites and foreign objects. Hence, every button you find on a Juniper product is unique and you may also spot irregularities in color or spots if you look closely.
A fitted sheet has elasticated corners which offer a secure fit.
A fitted sheet should be same size as the mattress. E.g. if you have a 180×200 mattress, you should have a 180×200 fitted sheet.
We have hangers on the shower (placed on the long side) and guest towels (placed on the short side).
Washing your linens before use isn’t a requirement, but it’s highly recommended.
These towels are both super absorbent and quick to dry. Even so, washing your towels regularly is important to have them stay fresh over the long term. Wash at least every week and separately from other laundry and ensure there is sufficient room in the machine. Wash at 40-60° Celsius at centrifuge ~1000 rpm. We highly recommend tumble drying until close to dry. Hang to dry while still a little bit wet to decrease wrinkles.
We recommend washing before first use and changing sheets at least every two weeks after that. Wash on warm cycle or at 40 C. We recommend using a softener every other time. Tumble dry at low heat and tumble cycle, or line dry to preserve fibers, color, and elasticity. If you iron your sheets, do so at medium temperature. If you feel your sheets need a brightening, add bleach and wash as usual.
Do not dry clean.
Unlike many bed linen brands, we don’t use any artificial wrinkle-free chemicals in our sheets. Like any 100% cotton product, your sheets will naturally wrinkle but your sheets will wrinkle less and less with every wash and use. We recommend hanging drying your sheets to prevent significant wrinkling. If you prefer to use a dryer, we recommend taking your sheets out of the dryer 5 minutes before the cycle ends and hanging them to dry.
Well, no, we don’t currently offer samples of the products.
However, you can try the Juniper products for 30 days. Yes, you heard me right. If you decide you don’t love them, send them back. And of course, also get a full refund. That is how confident we are that you will love your new Juniper products.
Our two factories we work with are located in Portugal. However, for each product, we provide the place of origin as well as where it has been processed for every component, down to buttons, thread, and even the labels.
If there are any mistakes in the manufacturing, you are covered for the first full year.
Yes, we are happy to say that all our products are certified with STANDARD 100 by OEKO-TEX. This means Juniper products have been tested for harmful substances that are prohibited or regulated by law and chemicals which are known to be harmful to health. Furthermore, the products are tested for color fading and acidity as a precautionary measure to safeguard health at every stage of production.