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FAQ

What type of cotton are you using?

We are using Supima cotton, it is Extra-Long Staple cotton grown in California, USA. The cotton that qualifies for being Supima cotton represents less than 1% of cotton grown in the world. The long fibers in Supima cotton give the cotton its premium properties: Incredible strength, unparalleled softness and increased color retention. Quite amazing right?

How do I know that Juniper bed linens are made with Supima cotton?

We are licensed by the Supima organization, which gives us permission to use the Supima brand and logo that you will find attached to the inside of your bed linens. You can also find us on Supima’s webpage on listed companies using Supima cotton.

What is the difference between Supima cotton and Egyptian Cotton?

Good question! All Supima cotton is premium, extra-long-staple cotton. Egyptian cotton only references the country of origin and does not implicate any measure of quality. About 25% of Egyptian cotton is extra-long-staple, but the majority of Egyptian cotton is of a long-staple or a regular cotton variety. If you want to know more or have further questions please contact our customer support and they are happy to tell you more.

How is Supima cotton farmed?

Supima cotton is farmed using state-of-the-art technology and processes. From GPS navigation used on tractors to plant and harvest the cotton to satellite technology and soil monitors, Supima farmers ensure they are growing the best quality cotton in the world with as little impact on the environment as possible.

What is sateen?

Standard plain weaves use a one under, one over structure whereas when making a sateen weave, warp yarns are floated over a number of weft yarns. In our sheets, three weft yarns. The long floats produce a surface that is smooth to the touch and reduces light scattering to increase shine.

What is mother of pearl?

Our buttons are created from Mother of pearl which is the common name for an iridescent nacre coating, a blend of minerals that are secreted by oysters and other mollusks and deposited inside their shells, coating and protecting them from parasites and foreign objects. Hence, every button you find on a Juniper product is unique and you may also spot irregularities in color or spots if you look closely.

How do I launder my bed linens?

We recommend washing before first use and changing sheets at least every two weeks after that. Wash on warm cycle or at 40 C. We recommend using a softener every other time. Tumble dry at low heat and tumble cycle, or line dry to preserve fibers, color, and elasticity. If you iron your sheets, do so at medium temperature. If you feel your sheets need a brightening, add bleach and wash as usual.

Do not dry clean.

Do your bed linens wrinkle?

Unlike many bed linen brands, we don’t use any artificial wrinkle-free chemicals in our sheets. Like any 100% cotton product, your sheets will naturally wrinkle but your sheets will wrinkle less and less with every wash and use. We recommend hanging drying your sheets to prevent significant wrinkling. If you prefer to use a dryer, we recommend taking your sheets out of the dryer 5 minutes before the cycle ends and hanging them to dry.

Can I get samples?

Well, no, we don’t currently offer samples of the products.

However, you can try the Juniper sheets for 30 nights. Yes, you heard me right. Sleep in the sheets for a full 30 days. If you decide you don’t love them, send them back. Again for free. And of course, also get a full refund. That is how confident we are that you will love your new JUNIPER sheets.

Where are you products made?

For each product, we provide the place of origin as well as where it has been processed for every component, down to buttons, thread, and even the labels.

What is the warranty of your bed linens?

If there are any mistakes in the manufacturing of the bed linens, you are covered for the first full year.

Are your bed linens OKEO-TEX certified?

Yes, we are happy to say that all our sheets are certified with STANDARD 100 by OEKO-TEX. This means Juniper products have been tested for harmful substances that are prohibited or regulated by law and chemicals which are known to be harmful to health. Furthermore, the products are tested for color fading and acidity as a precautionary measure to safeguard health at every stage of production.

What payment methods does Juniper accept?

We work with four payment suppliers. Klarna, Paypal, Stripe, and Swish. For some countries, all payment methods will be available and for others, only a few of them.

With Klarna you can pay with Pay Later (invoice).

With PayPal, you can pay with Credit Card and Debit Card through your PayPal account.

With Stripe, you can pay with Credit Card and Debit Card (Visa, Mastercard, Amex, Discover Card).

With Swish, you can pay with your Debit Card through your Swish account.

How does store credit work?

You can earn store credit by inviting friends to Juniper. You will find this option on your profile page under “refer a friend”. Once you earn store credits you can use these on any of our sets.

Do I need to register to use Klarna?

No registration whatsoever is necessary.

What is the status of my order?

You will receive an order confirmation email once you have been through the checkout, please check your junk email if you don’t receive one within 15 minutes of your order.

How much does shipping cost?

We provide free shipping all over the world. Just as simple as that.

Where does Juniper ship?

We are here for everyone, wherever you are in the world, you deserve better sleep.

What delivery options does Juniper use for shipping?

You can choose between different suppliers in the checkout. However, you will always have one free delivery option.

When will I get my order?

As long as all of the items you ordered are in stock, you’ll receive a shipping confirmation email with tracking information. Normal delivery time is 2-3 business days.

What will be the added sales tax or import tariffs on my purchase?

Within the European Union, Switzerland and the United States, orders are shipped on DDP (Delivery Duty Paid) basis, meaning that all taxes and duties are included in the final price.
We are currently investigating the possibility of delivering DDP to Norway. Please send an email if you have any questions.
For customers from countries not mentioned above you, the customer, may be subject to sales taxes or import tariffs. Send us an email to care@jun-per.com and we will try to assist you as best we can in figuring out a viable solution for you.

How do I initiate a return or exchange?

To initiate a return or exchange please email us at care@jun-per.com. Head over here and you will have the full return – and exchange policy.

What is your exchange policy?

Exchanges for different colors or sizes are quick and easy. We will gladly accept exchanges within 30 days of purchase, and return shipping is always on us. Simply send us an email at care@jun-per.com with your order number and name and we will help you out!

What is your return policy?

Head over here and you will have the full returns and exchange policy.

I want to return only a part of my bed makeover bundle. Can I do that?

Absolutely! Keep in mind that you’ll only be receiving a partial refund for the items you return. The reason for this is that by buying a bundle you get a discount which you no longer will receive when unbundling the product. We will however consider what bundles you could have purchased instead to end up with the products you keep. if anything is unclear just send an email to care@jun-per.com and we will be with you as soon as humanly possible.

What does Climate neutral mean?

Climate neutral means having a balance between emitting carbon and absorbing carbon from the atmosphere. Worldwide carbon neutrality is needed by 2050 to limit the worst effects of climate change.

How did Juniper become Climate Neutral Certified?

To become Climate Neutral Certified we have measured all of the greenhouse gas emissions from producing and delivering our products. Implemented a Reduction plan and started to take action to reduce future emissions. Offset all of our emissions by investing in carbon reduction and removal projects like clean energy and reforestation.